Frequently Asked Questions
How do I enter my WebReplay license key?
You can enter your license key into WebReplay as follows:
In the WebReplay toolbar select 'About/Registration' from the About (i) dropdown menu
on the toolbar. Then click the 'Register' button in the About dialog and the Registration
dialog is displayed. Copy or enter your Registration Name and License Key exactly
as you received it in the registration e-mail from IEWatch Software LLC.
IE7 - I can't see the WebReplay icon in the toolbar after installation
If you don't see the WebReplay icon after installation you can follow the instructions
below to add the WebReplay icon to the toolbar:
- Right-click on the Internet Explorer toolbar (command bar) and select 'Customize
Command Bar'->'Add or Remove Commands' from the menu.
- If you find the WebReplay icon in the left hand list click on the 'Add ->' button
which will add WebReplay to the current toolbar buttons.
- Now select the WebReplay icon in the list on the right and click the 'Move Up' button
until WebReplay is one of the top items in the list (for example right below 'Home').
-
Click on the close button. The WebReplay icon is now displayed on the Internet Explorer
toolbar.
IE6 - I can't see the WebReplay icon in the toolbar after installation
In some cases, you might not see the WebReplay button after installation. If you have
customized the Toolbar for Internet Explorer, the WebReplay icon may not automatically
appear in the toolbar when you restart Internet Explorer after installation is complete.
If this is the case, try the following steps:
Make sure the Standard Buttons are enabled in your browser by clicking on Views
> Toolbars > Standard Buttons. Next, click on View > Toolbars > Customize...
In the dialog box, scroll through the list of "Available toolbar buttons". After
you find the WebReplay button, click on it and then on the "Add ->" button. Click
"Close".
The WebReplay button should now appear among the Standard Buttons whenever you launch
Internet Explorer.
If the WebReplay button still does not appear, reboot your computer.
I have problems under Windows Vista with saving projects
Windows Vista by default has set some stricter security setting that don't allow Internet Explorer Plug-Ins to write to the computer disk, except for a few 'contained' locations.
To allow WebReplay to write to the disk you can either:
- Change the Internet Explorer setting:
Click on Tools -> Internet Options menu, click the Security Tab and make sure to de-select 'Enable Protected Mode'
Or
- Change the User Account Control setting:
In Control Panel -> User Accounts turn User Account Control (UAC) off.
If you turn UAC off it is recommended to have a third party Virus Protection / Internet security software running.
How do I launch the WebReplay plugin?
To launch WebReplay, just click on the WebReplay button in the Internet Explorer
toolbar to start the plug-in. As soon as you install the WebReplay plug-in,
the WebReplay button appears in the Internet Explorer toolbar, just beneath the
menu bar.
You can also start the WebReplay plug-in by going to the Internet Explorer menu
bar and selecting View > Explorer Bar > WebReplay.
We also recommend you to read the help file which contains a lot of useful information
on how to employ WebReplay.
Important System Requirements
Before you begin, make sure you have MicroSoft Script Debugger installed. If you
do not have this product installed simply go to Microsofts website to download it
for free. Click this link to download
Microsoft Script Debugger. If you have trouble downloading the Script Debugger from the Microsoft site please contact support@iewatch.com.
If you don't see the WebReplay button in IE6
- Make sure the Standard Buttons are enabled in your browser by clicking on Views
> Toolbars > Standard Buttons.
- Next, click on View > Toolbars > Customize...
- In the dialog box, scroll through the list of "Available toolbar buttons".
- After you find the WebReplay button, click on it and then on the "Add ->" button.
Click on the Close button.
If you don't see the WebReplay button in IE7
- Right-click on the Internet Explorer toolbar (command bar) and select 'Customize
Command Bar'->'Add or Remove Commands' from the menu.
- If you find the WebReplay icon in the left hand list click on the 'Add ->' button
which will add WebReplay to the current toolbar buttons.
- Now select the WebReplay icon in the list on the right and click the 'Move Up' button
until WebReplay is one of the top items in the list (for example right below 'Home').
-
Click on the close button. The WebReplay icon is now displayed on the Internet Explorer
toolbar.
Does WebReplay work with every Web site?
WebReplay can automate almost any Web site. If you have found a Web site where WebReplay does not work please let us know and we will assist you in finding a solution.
I receive an system clock error message when starting WebReplay.
If you get the following message when starting WebReplay:
"Your system clock appears to have been changed, possibly in an attempt to defeat
the security system on the program. Please correct your system clock before trying
to run this program again. If your clock is already correct, rebooting the system
may fix the problem, otherwise contact the author of this program for instructions
(report code CCB-A)"
You can contact
support
and we will let you know how to fix this issue.
Please only contact us if you are a customer of IEWatch Software LLC. This error
message is generated by a software protection wrapper which is used by many other
vendors.
Is WebReplay spyware or ad-ware?
WebReplay does not contain or install any spyware or adware.
After the installation the message "Your trial period is expired" is displayed.
If you installed WebReplay for the first time and this message is displayed make sure
that you have administrator privileges during the installation of WebReplay. After
the installation, reboot your computer.
If you previously installed WebReplay then you are not allowed to reinstall and use
the application again.
After installation the WebReplay icon in the toolbar doesn’t react.
The minimum requirements for WebReplay are Internet Explorer 5.5 and later. If you
computer meets those requirements make sure that you have administrator privileges
during the installation of WebReplay. After the installation, reboot your computer.
How do I uninstall WebReplay?
You can remove WebReplay through the ‘Add Remove Programs’ folder in the Windows Control
Panel. Before you start the un-installation you should close all Internet Explorer
windows where WebReplay is running.